Exchange & Return Policy

At VOLT, we are committed to providing a clear and seamless shopping experience while respecting consumer rights in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.

Returns & Refunds
Customers may request a return within 7 days from the date of receiving the order, in accordance with the Saudi E-Commerce Law, unless the product falls under an exception provided by applicable laws and regulations.

To be eligible for a return, the product must be in its original condition and must not have been used, washed, damaged, or altered by the customer.

Exchanges
Customers may request an exchange within 7 days from the date of receiving the order, subject to product availability and provided that the returned product meets the conditions stated in this policy.

Product Condition
Products must be returned in their original condition, unused, unwashed, and undamaged, preferably in their original packaging.

VOLT reserves the right to inspect returned products before approving an exchange or return, without affecting the customer's statutory rights.

Defective or Incorrect Products
If you receive a defective product or an item different from what you ordered, please contact VOLT Customer Support. Once the issue is verified, VOLT will cover the shipping costs associated with correcting the order.

Shipping Costs
For exchanges or returns requested due to customer preference, including a change of size or color, the product not being suitable, or a change of mind, the customer is responsible for the shipping costs associated with the exchange or return.

For returns, the cost of the return shipping label will be deducted from the customer's refund amount.

For exchanges, the customer is responsible for the shipping costs associated with returning the original product and shipping the replacement product, unless the exchange is due to an error by VOLT or a defective product.

If the return or exchange is due to an error by VOLT or a defective product, VOLT will cover the applicable shipping costs.

Refunds
Once the returned product has been received and inspected, the eligible refund amount, after deducting any applicable return shipping costs for which the customer is responsible, will be processed through the original payment method.

The time required for the refund to appear may vary depending on the bank or payment provider.

How to Request an Exchange or Return
To request an exchange or return, please contact VOLT Customer Support through our official communication channels and provide your order number and details of the product you wish to exchange or return.

This policy applies in accordance with the Saudi E-Commerce Law, its Implementing Regulations, and other applicable laws and regulations in the Kingdom of Saudi Arabia.

VOLT