Privacy Policy
Privacy Policy
This Privacy Policy has been prepared for VOLT to explain how we collect, use, and protect the personal data of our customers and users in accordance with the Personal Data Protection Law (PDPL) and other applicable laws and regulations in the Kingdom of Saudi Arabia.
By using our store or providing your personal data through it, your data will be processed as described in this Privacy Policy.
1. Personal Data We May Collect
We may collect personal data necessary to provide our services, including:
- Full name.
- Mobile number.
- Email address.
- Shipping and delivery address.
- City, region, and postal code where required.
- Order, purchase, exchange, return, and refund information.
- Communications with Customer Support.
- Technical information related to your use of the store, such as device type, browser, IP address, and cookies, depending on the technologies used by the store.
This information may be collected directly when you create an account, place an order, or contact us, or automatically through technologies used by the store.
2. Purposes of Collecting and Using Personal Data
We may process personal data for purposes necessary to provide our services, including:
- Creating and managing customer accounts.
- Receiving and fulfilling orders.
- Processing payments.
- Shipping, delivery, and order tracking.
- Communicating with customers regarding their orders.
- Processing exchanges, returns, and refunds.
- Providing customer support and handling inquiries and complaints.
- Improving the user experience and store performance.
- Analyzing store usage and measuring performance.
- Preventing fraud and misuse of the store.
- Complying with legal and regulatory requirements.
- Sending marketing communications and promotional offers where a valid legal basis or required consent exists, with the ability to unsubscribe where applicable.
3. Protection of Personal Data
We take appropriate organizational and technical measures to protect personal data against unauthorized access, use, modification, disclosure, loss, or destruction, taking into account the nature of the data and applicable legal requirements.
Electronic payments are processed through payment service providers available through the store. VOLT does not necessarily store customers' complete bank card details.
4. Cookies
VOLT may use cookies and similar technologies for purposes including:
- Operating store functionality and the shopping cart.
- Remembering certain user preferences.
- Improving the shopping experience.
- Measuring and analyzing store performance.
- Supporting marketing and advertising activities where permitted under applicable requirements.
Users may be able to manage certain cookies through their browser settings or available consent tools. Disabling certain cookies may affect some store functionality.
5. Sharing Personal Data
VOLT does not sell customers' personal data.
Where necessary, personal data may be shared, to the extent required, with third parties that provide services related to operating the store and fulfilling orders, including:
- Shipping and delivery providers.
- Payment service providers.
- E-commerce, technology, and hosting service providers.
- Communication and customer support service providers.
- Analytics and marketing service providers, subject to applicable legal requirements.
- Governmental, regulatory, or judicial authorities where disclosure is required by law.
Personal data will be shared and processed in accordance with applicable legal requirements.
6. Rights of Data Subjects
Data subjects have the rights granted to them under the Saudi Personal Data Protection Law and its applicable regulations, where applicable, including:
- The right to be informed of the legal basis and purpose for collecting and processing their personal data.
- The right to access their personal data.
- The right to request a copy of their personal data in accordance with applicable requirements.
- The right to request the correction, completion, or updating of their personal data.
- The right to request the destruction of their personal data in cases permitted by applicable law.
Requests relating to these rights may be submitted using the contact information provided in this Privacy Policy.
7. Legal Basis for Processing Personal Data
Personal data is processed based on the applicable legal basis depending on the nature and purpose of the processing. This may include the data subject's consent, fulfillment of obligations related to providing services or fulfilling orders, compliance with legal requirements, or other legal bases permitted under applicable law.
Where processing is based on consent, the data subject may withdraw their consent in accordance with applicable laws and regulations.
8. Data Retention
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected or processed, or for the period required to comply with applicable legal and regulatory obligations.
When the purpose for retaining the data has ended and there is no legal basis requiring continued retention, the data will be handled and destroyed in accordance with applicable legal requirements.
9. Personal Data Incidents and Breaches
In the event of an incident involving personal data, VOLT will take the necessary measures and provide any required notifications in accordance with the requirements and timeframes established under applicable laws and regulations in the Kingdom of Saudi Arabia.
10. External Links and Third-Party Services
The VOLT store may contain links to or services provided by third parties, such as payment providers, shipping providers, or social media platforms.
These third parties may have their own privacy policies, and we recommend reviewing the relevant provider's privacy policy when using its services.
11. Contact Regarding Personal Data
To exercise your rights relating to personal data or to inquire about how your personal data is processed, you may contact VOLT through:
12. Complaints and Inquiries
For any complaint or inquiry regarding this Privacy Policy or the processing of personal data, please contact us at:
Requests and complaints will be handled in accordance with applicable procedures and statutory timeframes.
13. Updates to This Privacy Policy
This Privacy Policy may be updated when necessary due to changes in our services or applicable legal and regulatory requirements.
The updated version will be published through the VOLT store and will take effect in accordance with applicable laws and regulations.
14. Governing Language
This Privacy Policy has been prepared in Arabic. If a translation is provided in another language and there is any conflict or inconsistency in interpretation, the Arabic version shall prevail, unless otherwise required by applicable law.
VOLT — Kingdom of Saudi Arabia